Refund, Return & Cancellation Policy

Order cancellation

• Standard, ready-to-ship products may be cancelled before dispatch. Contact us immediately with your order number.
• Made-to-order, customised or size/colour-specific furniture may be cancelled within 24 hours of ordering or before production begins, whichever is earlier. After production begins, a preference-based cancellation may be declined because materials and labour have been committed.
• If WOODFURN cannot fulfil an accepted order, the amount collected for it will be refunded.

Returns

• Unused, uninstalled standard accessories may be requested for return within 7 days after delivery, in original condition and packaging, with proof of purchase.
• Furniture, installed products and customised or made-to-order goods are not returnable for a change of mind. This does not limit remedies for defective, damaged, misdescribed or wrongly supplied goods.
• For an approved change-of-mind return, the customer bears the disclosed actual return transport charge.

Damage, defect or wrong item

Inspect the product at delivery and note visible damage with the delivery team. Contact us preferably within 48 hours with the order number and clear photos or video. A later report will still be assessed where consumer law provides a remedy.

• Keep the product and packaging available for inspection or collection.
• Depending on the issue, WOODFURN may repair, replace, supply a missing part, or refund the affected product.
• Do not arrange an unauthorised repair before inspection, except where necessary to prevent immediate damage or injury.

Refund timing

Once approved, WOODFURN will initiate a refund to the original payment method within 7 business days. Your bank or payment provider may need additional time. Delivery or installation charges are refundable when the supplied product is defective, damaged, wrong, or the order is cancelled by WOODFURN.