Refund policy

Refund, Return, Exchange & Cancellation Policy

Strict No Refund, No Return and No Exchange Policy

All products sold by WOODFURN are manufactured or processed specifically against the customer’s confirmed order, selected design, dimensions, colour, material, configuration and other specifications.

Once an order has been confirmed and full payment has been received, material procurement, production planning, manufacturing, quality inspection and order processing may begin immediately.

Therefore, all confirmed orders are final and cannot be cancelled, returned, refunded or exchanged.

100% Advance Payment

Customers must pay 100% of the total order value in advance.
WOODFURN will begin material procurement, production and order processing only after receiving the complete payment.
No order will be taken into production against partial payment.
The full payment made for a confirmed order is non-refundable, except where otherwise required under applicable law.
Ownership of the product remains with WOODFURN until the complete payment and all applicable charges have been received.

Order Confirmation

Before making payment and confirming the order, customers must carefully verify:

Product name and model
Design and configuration
Dimensions and quantity
Material and finish
Colour and fabric selection
Delivery address
Doorway, staircase, lift and site-access measurements
Any customisation or special instructions

Once the order is confirmed and full payment is received, no cancellation, return, refund or exchange request will be accepted.

Any change requested after order confirmation will be considered only at the sole discretion of WOODFURN. If approved, additional material, production, labour or transportation charges must be paid by the customer before the change is processed.

No Cancellation

Once full payment has been received and the order is confirmed:

The order cannot be cancelled.
The order cannot be converted into another product.
The payment cannot be transferred to another order.
No refund, either full or partial, will be provided.
Cancellation due to change of mind, delay in site readiness, access issues, incorrect measurements or personal reasons will not qualify for a refund.

No Return or Exchange

WOODFURN products cannot be returned, replaced or exchanged for any of the following reasons:

Change of mind
Change in colour or design preference
Incorrect product, size, quantity or specification selected by the customer
Product not fitting through a doorway, staircase, lift or passage
Insufficient installation or placement space
Customer’s site not being ready
Minor variation in wood grain, texture, fabric shade, colour, polish or finish
Minor measurement variation arising from the manufacturing process
Customer misuse, improper handling or unauthorised installation
Damage caused after delivery
Normal wear and tear
Delay caused by the customer, incorrect address or customer unavailability

The customer is responsible for confirming all measurements, colours, materials, specifications and site-access conditions before placing the order.

Made Specifically for the Customer

Every confirmed order may be manufactured, procured, configured or prepared specifically for the customer.

Materials, labour, production capacity and transportation arrangements are committed based on the confirmed order. Therefore, the product cannot be returned, refunded or exchanged after production has started or after delivery.

Quality Control Inspection

Every product is inspected by the WOODFURN Quality Control Department before dispatch.

The Quality Control Department checks the product for applicable specifications, workmanship, finish, components and visible manufacturing issues before approving it for delivery.

Quality Control approval confirms that the product has passed WOODFURN’s internal inspection before dispatch. However, customers must still inspect the product at the time of delivery and immediately report any visible transportation damage.

Transportation Damage or Manufacturing Issue

WOODFURN provides repair support only when:

The product is damaged during transportation handled by WOODFURN; or
A verified manufacturing issue is found in the delivered product.

The customer must:

Inspect the product immediately at the time of delivery.
Inform the delivery team before they leave the location.
Send clear photographs and videos through the official WOODFURN WhatsApp number or email within 24 hours of delivery.
Keep the product unused and in its delivered condition until inspection is completed.
Allow WOODFURN or its authorised technician to inspect the reported issue.

After verification by the WOODFURN Quality Control or Service Department, WOODFURN may arrange repair of the affected product or component.

Cash refunds, product returns and exchanges will not be provided merely because the product requires a repair.

WOODFURN will decide the appropriate repair method, technician visit, component correction or workshop repair based on the nature of the verified issue.

Repair timelines may depend on technician availability, required materials, spare components, location and the nature of the work.

This repair-only remedy is subject to any mandatory rights or remedies available to the customer under applicable consumer law.

Issues Not Covered

Repair support will not apply to damage caused by:

Customer handling or shifting
Incorrect or unauthorised installation
Misuse, overloading or negligence
Water, moisture, fire, pests or chemicals
Electrical fluctuation or external electrical work
Modification or repair by an unauthorised person
Improper cleaning or maintenance
Normal wear and tear
Damage occurring after successful delivery and acceptance
Failure to follow product-care instructions

Such repairs may be undertaken on a chargeable basis after inspection and approval by WOODFURN.

Refusal or Failure to Accept Delivery

If the customer:

Refuses to accept the product;
Is unavailable at the confirmed delivery location;
Provides an incorrect or incomplete address;
Has insufficient doorway, staircase, lift or site access;
Has not prepared the installation location; or
Requests delivery postponement after dispatch,

no refund, return or exchange will be provided.

Additional storage, re-delivery, labour and transportation charges must be paid by the customer before another delivery attempt is arranged.

Delivery Acceptance

Once the product has been delivered and accepted without any written report of visible transportation damage, it will be considered delivered in acceptable visible condition.

Hidden manufacturing issues must be reported promptly with supporting photographs or videos. All claims are subject to inspection and verification by WOODFURN.

Policy Acceptance

By placing an order, making full payment or approving the order confirmation, the customer confirms that they have:

Read and understood this policy;
Verified all product and site details;
Accepted the 100% advance-payment requirement;
Accepted that the confirmed order cannot be cancelled;
Accepted the no-return, no-refund and no-exchange conditions; and
Accepted repair as the primary remedy for verified transportation damage or manufacturing issues, subject to applicable law.

Applicable Law

This policy will be interpreted in accordance with applicable Indian consumer laws. Nothing in this policy is intended to exclude or restrict any right that cannot legally be excluded.